Dedicated Account Management
In order to make our customers feel valued and supported they are assigned a dedicated account manager the moment they begin their relationship with Network Telecom.
Our dedicated account management team take pride in the close relationships they build with customers and continue to visit them on a regular basis to provide updates on new technology, lines, calls, mobile, internet and services. They are also responsible for providing training on systems once the installation has been completed in order to get your business communications running effectively immediately.Our highly knowledgeable team are equipped with many years of combined experience in the telecoms industry and are passionately committed to meeting your every need with a smile.
You are the most important part of our business
Client satisfaction is paramount at Network Telecom. We focus heavily on ensuring you’re happy with our service during every step of the way. From initial consultation to on-going client support, we pride ourselves on delivering unbeatable service and to our clients. We carry out regular client satisfaction checks to continually improve and develop our service to you.
We monitor and manage all of your services, identify opportunities or issues, and recommend ways to improve your services and workplace technology and/or reduce costs.We don't believe in unnecessary tech jargon but instead pride ourselves on speaking plain English and keeping it simple at all times.
Resolving your issues is always our first priority
Your dedicated Account Manager will answer your calls in person and take responsibility for all actions and issues. You never get passed to another department – we take responsibility from the outset and you benefit from speaking to the same person every time.
Peace of Mind Promise
We like to keep our promises. Every 12 months we'll review your package against your usage to ensure you're getting the best value possible from all of your services.
Let's work together
Whether it be to book an appointment with a member of our friendly team, to get a cost saving analysis of your current bills, or simply to ask us for telecoms advice, we’d love to hear from you.Contact Us