We know that seamless service is important to any company, which is why we’ve worked hard to ensure our engineering maintenance team are amongst the best trained in the industry.
Benefiting from decades of combined experience, our fully accredited and experienced field based engineers are strategically positioned across the UK in order to attend customer premises in the quickest time possible. Our engineers undergo regular and advanced training to install and maintain the communication solutions of our customers throughout the UK. Furthermore, we use no third parties so we’re in control of resolving issues at all times.
We make our maintenance services accessible to you in a number of ways. We have a dedicated customer services team, meaning you can call to report any issues and speak to a highly trained member of our team straight away. They quickly diagnose and allocate the problem to a remote or onsite engineer depending on the problem. We're proud that we fix over 90% of issues remotely, meaning an engineer can start fixing the problem straight away. Furthermore, our SLA’s are amongst the most competitive in the industry.
If there is something more serious that requires an on-site visit to your premises, we have a network of engineers all over the UK. Being conveniently located in the heart of Central England, we can dispatch an engineer to be with you straight away.
We’ve reached platinum partner status with various suppliers, enabling us to provide high quality service and advanced technical support for all of our products. Our customer service desk will take responsibility for coordinating all updates, resolutions, remote diagnostics and onsite support. Whether you need to ask for remote programming requests, name changes, diverts, re-routing DDI numbers, voice mail support or ask for general technical advice, our team is here to help.
Remote and on-site engineer visits
Dealing with incident logging and reporting
Processing requests for moves and changes
Strict SLA's and performance guarantees
Flexible response and fix times
Multi-vendor support (both legacy and current equipment)
Software support (updates) service