• We're passionate about supporting our customers.

Support

Choosing a telecoms provider isn’t simply a case of securing a wide range of services at the lowest prices. You need to be sure that your chosen communications package is supported and encompasses all important after-sale services and care.

Our passionate after-care support and attention to detail has made us one of the fastest growing and most respected voice and data communication solution providers in the UK. We understand it's important that everything 'just works', that switching suppliers is easy and problems are resolved fast. The convenient location of our headquarters in the heart of central England enables us to provide rapid access to our entire customer base throughout the UK. What’s more, you won’t get lost in the system or ever have to speak to a robot, just our friendly, straight talking UK-based experts. We believe that our job continues long after our clients’ systems have been installed. 

Dedicated Account Management

When becoming a Network Telecom client, you will be immediately appointed with a dedicated Account Manager who will be in regular contact to offer advice and guidance form the get-go. You’ll have direct access to your Account Manager who will assist you should you have any questions or queries. Our unique approach is born out of a determination to provide the highest levels of customer service in the industry, its what makes us unique and its what our business has been built on.

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UK Customer Service

Our centrally located headquarters is home to our proactive Customer Service team. Our team are passionately committed to helping customers and providing the very best client experience at all times. We understand the serious impact any issues or downtime in your ability to communication will cause on your business. This is why we provide our customers with guaranteed industry leading SLA’s that are designed to resolve issues as quickly as possible. Furthermore, we promise to keep our customers informed every step of the way; we’ll never leave you in the dark.

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Maintenance

We provide maintenance and 24/7 support with every phone system we install. If your business has requirements for phone maintenance outside of normal office hours, that's no problem. We know that seamless service is important to any company, which is why we’ve worked hard to ensure our engineering team are amongst the best trained in the industry. All of our engineers have completed extensive training and have a huge amount of industry experience between them, meaning they fix problems quickly and effectively to keep your business communicating.

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Installation

Without an operational phone system, most businesses will suffer from lack of productivity and earnings. It is simply something that must be got right, first-time. Our telephone system installations are usually completed within the same day.  Included within this day is a consultation with you about the best place for the system to be installed and a full test of all the equipment by our engineer. Finally, they will train you and your team to ensure you can get the most out of all the new features and benefits.

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Network Operations Centre (NOC)

Our Network Operations Centre (NOC) hosts a team of engineers, each equipped with a range of technical skills to remotely diagnose and solve any IT and connectivity issues or requests from our customer base. Our engineers have a wealth of experience and are continuously trained to meet the demands of the rapidly changing IT services environment. Investment within this team is essential in providing the best possible service towards our customers. The team are trained to quickly proactively identity and fix any broadband or IT issues before they impact on our customers businesses.

Cabling

We also understand the importance of a professional, tidy and technically excellent installation. Our highly trained team of engineers can install your network cabling infrastructures to carry both voice and data information throughout your workplace. Working in a diverse range of environments from small business premises, commercial office spaces, factories & mission critical server rooms, we're able to undertake a wide variety of cabling installations, from small moves and changes to complex solutions. We work alongside our clients to formulate the right cabling solution in terms of design, installation and maintenance. 

Request a Call Back

Whether it be to book an appointment with a member of our friendly team, to get a cost saving analysis of your current bills, or simply to ask us for telecoms advice, we would love to hear from you.

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Accreditations