Dedicated Account Management
In order to make our customers feel valued and supported, they are assigned a dedicated account manager the moment they begin their relationship with Network Telecom.
Our dedicated account management team take pride in the close relationships they build with customers and continue to visit them on a regular basis to provide updates on new technology, lines, calls, mobile, internet and services. They are also responsible for providing training on systems once the installation has been completed in order to get your business communications running effectively immediately. Our highly knowledgeable team are equipped with many years of combined experience in the telecoms industry and are passionately committed to meeting your every need with a smile.
You are the most important part of our business
Client satisfaction is paramount to us here at Network Telecom. We focus heavily on ensuring you’re happy with our service every step of the way. From initial consultation to on-going client support, we pride ourselves on delivering unbeatable service for our clients. We carry out regular client satisfaction checks to continually improve and develop our ways of working.
We monitor and manage all of your technology, identifying opportunities or issues, and recommending ways of improving your services and/or reducing costs. We don't believe in unnecessary tech jargon, but instead pride ourselves on speaking plain English and keeping it simple at all times.
Resolving your issues is always our first priority
Your dedicated Account Manager will answer your calls in person and take responsibility for any actions and issues. You'll never get passed to another department – we take responsibility from the outset and want you to benefit from speaking to the same person every time.
Peace of Mind Promise
We like to keep our promises. Every 12 months we'll review your package against your usage and ensure you're getting the best value possible from your telephone systems.
Let's work together
Whether you'd like to book an appointment with a member of our friendly team, get a cost saving analysis of your current bills, or simply to ask us for business telecoms advice, we’d love to hear from you.Contact Us