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Level Care

At Network Telecom, we’re committed to making sure that all of our customers get the best business telecoms support around. We understand that if something goes wrong with your phone lines or internet service, you want it resolved as quickly as possible.

The more time you spend waiting for a fault to be fixed, the less time you can spend getting on with business – and we never want that to happen to our customers.

Keeping your telephone lines and internet services in full working order is therefore imperative to us. That’s why we offer additional BT Level Care packages to help give you the peace of mind that, if you do experience any issues, we’ll be on the case in no time at all. Your SLA fix time can be as little as 6 hours depending on the level chosen.

Our simple Level Care structure has 4 distinctive tiers, making it easy for you to see the difference and select the level that best suits your business.

Providing complete peace of mind, you can be safe in the knowledge that, if BT don't fix the fault in the agreed time, you don't pay for the expedite charge.

We offer all of our customers flexible appointment times such as early morning, late morning, early afternoon and early evenings on Monday to Friday along with AM and PM appointment slots on weekends.

Level Care 1

Clear by 23:59 next day, Monday to Friday, excluding public and bank holidays. For example, report Friday, clear Monday.

Level Care 2

Prioritised on the day, clear by 23:59 next day, Monday to Saturday, excluding public and bank holidays. For example, report Friday, clear Saturday.

Level Care 3

Report before 13:00, clear by 23:59 same day. Report after 13:00 clear by 23:59 next day, seven days a week, including public and bank holidays.

Level Care 4

Clear within six hours, any time of day, any day of the year.

Reasons why businesses choose us

A telecoms provider you can trust

Our Network Telecom team is full of highly trained, friendly and efficient staff that are totally committed to helping you work more efficiently and profitably. We pride ourselves on being fully transparent at all times and so we will always advise you on the options we think will best suit your business and business goals.

We provide the best possible choice of voice, data, mobile, broadband and IT solutions available so that your company is always up-to-date and ahead of competitors. No technical telecoms jargon, just a simple focus on how our services can deliver real business benefits.

Industry-leading devices

We’re proud to continually offer the most innovative technology on the market. Our latest, industry-leading, product NT Multimedia, is a desk-phone that can do anything your smart phone can do.

Whether you want to access content, host a free HD video call, check the weather or even update your businesses’ social media channels or office lighting system, it’s all at the push of a button with NT Multimedia.

With HD video call capabilities and software with endless possibilities, NT Multimedia is the future of office phone systems.

'Red carpet' customer service

Businesses who choose Network Telecom join a family run organisation that values each and every client. With an ethos that the customer always comes first, our dedicated team of friendly and experienced Account Managers and Engineers are always on hand to advise and support your business no matter the day or time.

We are committed to going above and beyond to ensure you have the best products at the best rates with the best service. Our location in the heart of Central England gives us a base for super effective on-site customer service and fast-acting response times. 

National supplier with original core values

With over twenty years of experience working with thousands of clients in a variety of industries, we’re in the perfect position to help any and all businesses with their telecoms.

At Network Telecom no business is too big or too small, we have always retained our key values and ensure to see to any problems straight away, even if it means sending out an Account Manager or Engineer.

We pride ourselves on our values of efficiency, simplicity, productivity, reliability, innovation and passion.

Our brilliant people

With over 100 members of staff and ever growing employment opportunities we are extremely proud of our team. Many of our employees have been with us since the beginning of the company and those that haven’t have grown with the company.

Our team members, regardless of their position, are highly qualified and experienced within the telecommunications industry so you can rest assured that you’ll be speaking to an expert no matter what your enquiry entails or who you speak to or see.  

One supplier and one point of contact

Having multiple providers for multiple telecoms services is not only an operational nightmare but it is completely unnecessary. That’s why we have created our business model around handling all of your communication products and services under one roof. All of your services with Network Telecom are invoiced in one, easy to understand bill because we believe in keeping things simple.

As well as one provider and one bill we also provide one point of contact. As all of our team members are telecommunications experts we are able to resolve 90% of enquiries in one conversation saving you valuable time as well as inevitable frustration that comes with dealing with multiple providers. Each of our customers are provided with a dedicated Account Manager, from day 1, who is always just a phone call away.  

Our unique approach

We understand that finding the perfect balance between service and savings is what most businesses strive for when moving to a new provider. That’s why we offer the best communication solutions and service for the best possible value. We believe that getting a high quality, stress-free service shouldn’t cost a premium.

In order to follow this approach, we follow a simple process starting with an analysis of your current costs followed by a clear proposal identifying your saving opportunities. Basically, we work to enhance your workplace efficiency while simplifying your telecoms management.

Request a Call Back

Whether you would like to book an appointment with a member of our friendly team, get a cost saving analysis of your current bills, or simply ask us for business telecoms advice, we would love to hear from you.

Request a Call Back


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