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Level Care

At Network Telecom, we’re committed to making sure that all of our customers get the best business telecoms support around. We understand that if something goes wrong with your phone lines or internet service, you want it resolved as quickly as possible.

The more time you spend waiting for a fault to be fixed, the less time you can spend getting on with business – and we never want that to happen to our customers.

Keeping your telephone lines and internet services in full working order is therefore imperative to us. That’s why we offer additional BT Level Care packages to help give you the peace of mind that, if you do experience any issues, we’ll be on the case in no time at all. Your SLA fix time can be as little as 6 hours depending on the level chosen.

Our simple Level Care structure has 4 distinctive tiers, making it easy for you to see the difference and select the level that best suits your business.

Providing complete peace of mind, you can be safe in the knowledge that, if BT don't fix the fault in the agreed time, you don't pay for the expedite charge.

We offer all of our customers flexible appointment times such as early morning, late morning, early afternoon and early evenings on Monday to Friday along with AM and PM appointment slots on weekends.

Level Care 1

Clear by 23:59 next day, Monday to Friday, excluding public and bank holidays. For example, report Friday, clear Monday.

Level Care 2

Prioritised on the day, clear by 23:59 next day, Monday to Saturday, excluding public and bank holidays. For example, report Friday, clear Saturday.

Level Care 3

Report before 13:00, clear by 23:59 same day. Report after 13:00 clear by 23:59 next day, seven days a week, including public and bank holidays.

Level Care 4

Clear within six hours, any time of day, any day of the year.

Reasons why businesses choose us

'Red carpet' customer service

As a Network Telecom customer, you'll always come first. Our dedicated team of friendly and experienced Account Managers and Engineers are always on hand to advise and support your business - 24/7, 365 days a year.

We're committed to going above and beyond to make sure you have the best products, the best call rates and the best customer experience possible. Being based in the heart of central England also allows us to provide super effective customer support and fast-acting response times.

National supplier with original core values

With over twenty years of experience working with over 3,000 businesses nationwide, we’re in the perfect position to help. We’re big enough to help any business in the UK, yet small enough to still retain our personable service and original core values. 

Being this agile makes us the perfect choice for any SME business, which is why so many have chosen us. We've prioritised our customers and retained the key things that make us different without becoming a faceless organisation. Any problems and we'll send an Account Manager or Engineer out to see you straight away.

Our brilliant people

With over 100 members of staff, we're proud that many of our employees have been with us every step of the way. Highly qualified and experienced within the telecommunications industry, you can rest assured that you'll be speaking to an expert, no matter what your enquiry. 

We believe in working with the best people and that's why we're constantly on the look out for high-calibre individuals to bring more success to our customers, delivering industry-leading service with a smile. Acting with integrity at all times, while being confident and authoritative in their area of expertise, our team are reliable and efficient. 

One supplier and one point of contact

We know that having multiple providers for multiple services can be an operational nightmare. That's why we can handle all of your communication products and services under one roof. Even better, all of your services are invoiced on one, easy to understand bill because we believe in keeping things simple.

Being experts in what we do, we resolve over 90% of enquiries in one conversation, saving you the wasted time and frustration that comes when dealing with multiple providers. Every customer is provided with a dedicated Account Manager who will never be far away and, as we are based from a singular location, you can call us any time and gain easy access to any of our teams. 

Our unique approach

We understand that, when moving to a new provider, your business needs to find the perfect balance between service and savings. That’s why we offer the best communication solutions and service for the best possible value. Getting a high quality, stress-free service shouldn’t cost a premium. 

We follow a simple process which starts with an analysis of your current costs, followed by a clear proposal that identifies savings opportunities. We work to enhance your workplace efficiency while simplifying your telecoms management.

A telecoms provider you can trust

Our highly trained, friendly and efficient staff are totally committed to helping you to work more efficiently and profitably. We'll always advise you on the options we think best suit your business and future goals, being fully transparent at all times.

We provide the best choice of voice, data, mobile, broadband and IT solutions available to keep your company up-to-date and ahead of your competitors. We don't believe in technical telecoms jargon. We keep it simple by focusing on how our services can deliver real business benefits.


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