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Level Care

At Network Telecom, we’re committed to making sure that all of our customers get the best business telecoms support around. We understand that when something goes wrong with your phone lines or internet service, you want it resolved as quickly as possible.

The more time you spend waiting for a fault to be fixed, the less time you can spend getting on with business – and we never want that to happen to our customers.

Keeping your telephone lines and internet services in full working order is therefore imperative to us. That’s why we offer additional BT Level Care packages to help give you the peace of mind that if you do experience any issues, we’ll be on the case in no time at all. Your SLA fix time can be as little as 6 hours depending on the level chosen.

Our simple Level Care structure has distinctive 4 tiers, making it easy for you to see the difference and select the level that best suits your business.

Providing complete peace of mind, you can be safe in the knowledge that If BT don't fix the fault in the agreed time you don't pay for the expedite charge.

We offer all of our customer’s flexible appointment times such as early morning, late morning, early afternoon and early evenings on Monday to Friday along with AM and PM appointment slots on weekends.

Level Care 1

Clear by 23:59 next day, Monday to Friday, excluding public and bank holidays. For example, report Friday, clear Monday.

Level Care 2

Prioritised on the day, clear by 23:59 next day, Monday to Saturday, excluding public and bank holidays. For example, report Friday, clear Saturday.

Level Care 3

Report before 13:00, clear by 23:59 same day. Report after 13:00 clear by 23:59 next day, seven days a week, including public and bank holidays.

Level Care 4

Clear within six hours, any time of day, any day of the year.

Reasons why businesses choose us

Red carpet customer service

Our focus on putting the customer first is what sets us above the competition. Our dedicated team of account managers and engineers are on hand to advise and support your business 24/7, 365 days a year.

We go above and beyond to make sure you have the best products, the best call rates and the best customer experience possible. Being based in the heart of central England allows us to provide super effective customer support and fast-acting response times.

Our People

Acting with integrity at all times, while being confident and authoritative in their area of expertise, our clients only work with people they can trust. With over 100 members of staff, many of our employees have been with us every step of the way.

Highly qualified and experienced within the telecommunications industry, you can rest assured you'll be speaking to an expert no matter what your line of enquiry. We're constantly on the look our for high-calibre individuals to bring more success to our customers. Furthermore, we're passionate about helping our customers with a smile.

National supplier but with original core values

At Network Telecom, we’re in the perfect position to help. We’re big enough to help any business in the UK, yet small enough to still retain our personable service backed up by UK technical support and customer service.

Being this agile makes us the perfect choice for any SME business, which is why so many have chosen us. We've prioritised our customers and retained the key things that make us different. We're not a faceless organisation. Any problems and we'll send an Account Manager or Engineer out to see you straight away.

One supplier and one point of contact

We're able to handle all of your technology so that everything’s with one supplier. Being experts in what we do, we resolve over 90% of enquiries in one conversation, saving you the wasted time and frustration that comes when dealing with multiple providers.

Every customer is provided with a dedicated Account Manager who will never be far away and always available to pop in and see you should need. Based from a singular location, you can call us any time and gain easy access to any of our teams. Even better, all of your services are invoiced on one, easy to understand bill because we believe in keeping things simple.

Our unique approach

When moving to a new telecommunications provider, it's important to ensure they provide a good balance between service and savings. That’s why we offer the best communication solutions and service for the best possible value. Getting a high quality, stress-free service shouldn’t cost a premium. 

We follow a simple process which starts with an analysis of your current costs, followed by a comprehensive proposal that identifies saving opportunities. We look to enhance your workplace efficiency while reducing administration time and simplifying your telecoms management.

A telecoms provider you can trust

Our highly trained, friendly and efficient staff are totally committed to providing the leading solutions needed to help you to work more efficiently and profitably. We'll always advise you on the options we think best suit your business and future goals, being fully transparent at all times.

We provide the best choice of voice, data, mobile, broadband and IT solutions available to keep your company up-to-date and ahead of your competitors in a constantly evolving communications industry. We don't believe in technical telecoms jargon. We keep it simple by focusing on how our services can deliver business benefits.

Accreditations