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Management Team

Our management team have years of combined experience and knowledge to help you get the most out of your business communications. They're passionate about what they do and are here to help in any way they can.

We truly believe our people are our greatest asset and standalone as the main factor behind our tremendous success to date. Welcoming, friendly and experts in their field, they are committed to providing the best possible service for each and every customer. Every member of our team is confident and authoritative in their area of expertise, acting with integrity at all times, meaning our clients work only with people they can trust. Built on family values and committed to fairness and integrity, every member of our team expect to be measured on the value that they deliver to our clients.

Jan French 

Customer Relations Manager

Jan is responsible for keeping all of our customers happy! She joined the company in October 2001 and has worked her way up from a Service Administrator to becoming one of our Account Managers. She now oversees the Account Management team in her current role as Customer Relationship Manager and, whilst at Network Telecom, has also completed NVQ levels 2 and 3 in Customer Service.

Jaz Higgins

HR Manager

Jaz is our HR Manager and is responsible for leading our organisation's HR programmes and managing employee welfare. She joined the company in March 2006 and has undertaken a Post Grad Diploma in HR Management since being here. She has previously worked as an Office Manager and Operations Manager and is now an integral part of the Management Team.

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Tanya Macera

Management Accountant

Tanya joined us in October 2009 and has worked in finance for 21 years. She has worked in a variety of sectors including Healthcare, Automotive and Telecoms. Since working for Network Telecom, she achieved MAAT status and has completed her diploma with the Association of Account Technicians.

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Trish Picken

Finance Office Manager

Trish is our Finance Office Manager and is responsible for the financial health of our organisation, covering everything from producing reports to developing strategies and plans for the long term. She joined the company in July 2002 and has worked her way up from Accounts Assistant to her current position, whilst completing an NVQ Level 3 In Management as well as various Sage qualifications.

Nick Vale

Engineering Manager

Nick is our Implementation & Support Engineer Manager and is responsible for maintaining the highest standards of customer service all the way through our delivery life cycle. Nick ensures that we meet customer expectations when implementing new solutions, as well as providing input on the technical direction of our organisation. He joined us in June 2008 and has a holistic knowledge of the company.

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Phil Walker

NOC Manager

Phil is our NOC Manager and is responsible for ensuring our networking systems run efficiently and without interruption. He joined the company in January 2012 and has worked his way from IT Junior and IT Admin, all the way up to his current role. He has also studied for various Cisco qualifications and is in the process of completing his CMI Leadership & Management Level 5.


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Whether you'd like to book an appointment with a member of our friendly team, get a cost saving analysis of your current bills, or simply to ask us for business telecoms advice, we’d love to hear from you.

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