• Improve your customer experience while seizing an advertising opportunity

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Music on Hold

We know that your customers are the most important aspect to your company and that missing incoming calls can result in a loss of potential business opportunities. Provided as standard, we supply Music on Hold with every phone system we install.

Advertising or Music on Hold is a simple and effective way of informing potential customers about the products and services your business provides whilst improving the perceived quality of your organisation.

We work with a range of organisations, small and large; to supply various automated messages for on hold callers. Whether you require on hold advertisements, a night service to inform callers of your opening hours or an auto attendant menu to improve caller satisfaction, Network Telecom can assist in the copywriting of scripts and offer a range of on hold music and speaker options.

As callers perceive shorter wait times, music serves as a subtle but important reminder that they are still in the queue—and not stuck in an abyss of lost calls.

Music on Hold not only increases profitability but it reduces the amount of callers who hang up whilst on hold. It’s a great way to keep both current and prospective customers informed with the latest news and information from your company.  It can save valuable time with messages that address frequently asked questions—such as enquiries about business hours, locations, and directions.

It allows you to enhance the perceived quality of your corporate image by providing a professionally sounding service which make a great first impression. On hold marketing turns wasted on-hold time into a valuable marketing space and provides the ability to boost revenue by advertising products and services to a captive audience. Best of all, you’ll be utilising air time that doesn’t cost you a penny!

The statistics speak for themselves

  • 60% of callers put on hold with no messages / music will hang up
  • 34% of callers who hang up will not call back – VoiceResponse Inc
  • 16% of callers have made a purchase based on an ‘on-hold’ offer - Maximarketing
  • Callers stay online 25% longer with advertising on hold

Why Network Telecom?

  • Wide range of music and professional voice artists
  • Assisted script writing
  • Packages tailored to your business
  • Installation and technical backup
  • After sales support
  • Up and running within a few hours
  • No equipment to buy