Due to the current situation regarding COVID-19 and following recent guidelines issued by the UK government we have now taken new measures to ensure uninterrupted operations whilst protecting our processes and, of course, continuing to support our customers and prospective customers during this challenging time.
The following actions have been taken in order to protect both our staff and our customers;
- The entire Network Telecom team will now be operating remotely until further notice. With this in mind, our premises are no longer open for appointments. In addition, where necessary, face-to-face meetings will be conducted via video conference. This applies to both existing and prospective customers.
- Our customer service levels will not be affected by the current situation. Our customer facing departments including our Engineers and dedicated Account Managers will be continuing their services from home. Utilising our own cloud communication services as well as our NT Multimedia devices means that we are able to work from anywhere.
- In the eventuality that your business does need emergency on-site assistance from an Engineer our team will work, in line with government guidelines, to the best of our ability to organise a site visit for you.
During the coming weeks the Network Telecom team will continue to support our customers and prospective customers as usual. These changes should in no way impact your communications with us. However, if there is a slight delay, please do bare with us.
If you have any questions as a current Network Telecom customer, or you would like to learn more about how we could assist your business with remote working please don’t hesitate to get in touch with our team on 0333 3603 723 or firstname.lastname@example.org.