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Enjoy peace of mind with 24/7 support and maintenance

At Network Telecom we understand the importance of best-in-class technical support and seamless service. Like any company, we know the detrimental effects that any communication downtime can have on business operations, customer relations and sales. That’s why we can offer 24/7 support and maintenance to all of our customers and are constantly working to keep your business talking. Here’s how we can help.

Fully trained in-house engineering maintenance team

If you call 0800 097 6543 and select option 1 then you will get straight through to a member of our highly trained support team. They will quickly diagnose the problem and either deal with your fault remotely or allocate an onsite engineer to your case depending on the problem. We are proud that we are able to solve over 90% of issues remotely, meaning we can start fixing the problem right away and get you back up and running as quickly as possible.

Accredited field based engineers across the UK

Strategically positioned across the UK, our fully accredited field based engineered are stationed so that they can get to our customers’ premises as quickly as possible. The team regularly complete training and advanced training programmes to ensure that they can install and maintain your business phone systems and office telecoms solutions to the highest standard. If your fault cannot be solved remotely, then one of our field based engineers will be dispatched to you.

Strict SLAs and performance guarantees

Our SLAs are amongst some of the most rigorous and competitive in the industry meaning that you can be sure of the support and performance we will offer your business. Whether you need to ask for remote programming requests, name changes, diverts, re-routing DDI numbers, voicemail support or are just looking for some general technical advice, our team is always here to help.

Flexible response and fix times

Need help outside of normal office hours? Not a problem. There will always be someone on hand, 24/7, to help diagnose your fault, advise you on next steps and help to solve your issue. Our engineers can also fit around your schedule to offer flexible fix times.

Multi-vendor support (both legacy and current equipment)

We are happy to work together with other vendors and providers to ensure that your fault is resolved as quickly and efficiently as possible. Whether you need support with legacy or current equipment, we’ll here to help.

Software support (updates) service

We’ve reached platinum partner status with various suppliers, enabling us to provide high quality service and advanced technical support for our full suite of products. We have also recently achieved Microsoft Gold Partner Status meaning that we can take full responsibility for coordinating all updates, resolutions, remote diagnostics and onsite support for your IT and telephony services.

If you have any questions about the maintenance we offer or need to get in touch, please don’t hesitate to contact us on 0800 097 6543 or email enquiries@networktelecom.co.uk.

Accreditations

Awards
Contact Details

Network Telecom (UK) Ltd
Communications House
Hadley Park
Telford
TF1 6QJ

Call us:
0800 097 6543

Email:
enquiries@networktelecom.co.uk

Complaints Procedure

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