Key comms solutions can improve the customer experience in 2021

Thanks to all of the top notch comms tech currently available on the market, we have more ways than ever before to connect with our customers. Plus, with so many businesses now operating remote and flexible working policies, it’s not always possible to meet face-to-face.

Not to worry though! Businesses are still able to maintain fantastic relationships with their current customers and build new ones with prospects. What’s more, all interactions can take place as normal, regardless of whether you’re working from your home or your office! All you need are the right comms solutions – but what are they?

Flexible Phone Systems

Most traditional business phone systems don’t allow for any kind of portability when it comes to being able to use your handset, anywhere but your desk. With connected lines and cabling, it would no doubt be a time consuming and costly task to move the system. However, with the increase in remote and flexible working, more and more people need a communications solution that allows them to communicate with colleagues and customers, from a variety of different locations, without compromising on quality and reliability.

Thankfully, due to the fact they allow the user to make and take calls via the internet, cloud phone systems are able to work from anywhere, at any time! With no additional hardware or cabling, cloud phones offer maximum flexibility and come equipped with all of the familiar phone features you’re used to, plus a whole host of new ones that create even more opportunities to connect! This is great news for anyone in a customer facing role, who due to circumstances or choices, works remotely or flexibly, and doesn’t want to see the service they provide to their customers, suffer.

For example, with our cloud telephony platform, NT Cloud, a handset isn’t required to make calls! With the built-in soft phone feature, you’re able to make and take calls by simply logging in to the system, via your browser. Soft phones replicate desk phones on your computer, so they come complete with a dial pad, as well as a whole host of traditional and futureproof features, including mute, transfer, hold, video calling and instant messaging. So you’ll be able to stay in touch with your customers, regardless of where you’re working!

Plug and play handsets

For those employees who work flexibly or remotely, but would still prefer to use a handset, a plug and play phone is the answer! Completely portable and able to work from anywhere with a stable Wi-Fi connection, these smart desk phones, such as our award-winning device NT Multimedia, combine all of the functionality of a traditional phone system, with a range of futureproof features that allow it to do everything your smartphone and tablet can do.

What’s more, they’re completely compatible with cloud phone systems, for even more flexibility. Just plug in, connect to the Wi-Fi, and you’re ready to go! Plus, with the 8” HD quality screen and advanced, mega pixel camera, you’re able to have face-to-face conversations, no matter where you or your customers are!

Video calls

Video calling is a communication solution that most of us view as essential, in both our personal and private lives. For flexible and remote workers, it’s a quick and easy way to connect, face-to-face, with colleagues and in turn, help to keep any feelings of isolation at bay and increase engagement.

However, using video calls to connect with your customers, when meeting in person isn’t an option, gives you the opportunity to have that visual contact that’s lacking from other forms of communication. What’s more, you’re able to get a much better sense of who your customers are and what they want, which leads to even better customer service!

For sales consultants, flexible working is a way of life, so meetings in person are very often not a possibility. By communicating via video conference however, they’ll be able to maintain a meaningful dialogue with customers and bring a level of authenticity and warmth that can’t be achieved via email and phone calls.

What’s more, when face to face, a sales pitch can be very powerful and provide much more opportunity to close a sale! The sales consultant is able to really listen and make sure they understand exactly what the customer wants and make sure they can provide the right services and products, to meet those needs!

Transform your business and create even more success in 2021! Sign up for a new cloud phone system today and you could win £500 vouchers of your choice!

If you’d to like to learn more about how Network Telecom can help you to stay connected and boost your bottom line in 2021, with our range of affordable and high quality communication solutions, please get in touch with our expert team on 0333 3603 723 or email


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Network Telecom (UK) Ltd
Communications House
Hadley Park

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0800 097 6543


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