Chat with us, powered by LiveChat

Phone system maintenance and why it’s important

In the same way that you wouldn’t set out on a long car journey without a spare tyre, phone system maintenance is crucial for keeping your business talking. It’s always wise to have the appropriate insurance and a reliable back up plan to protect your company.

Like any business, we know how imperative it is to have seamless service. That’s why we’ve trained our in-house engineering and maintenance team to be amongst the most experienced in the industry. Should an issue arise with your office phone system (and we work hard to make sure it doesn’t), the team can work to resolve the problem as quickly as possible – getting you back online and talking again.

At Network Telecom, we have a UK-based, professional customer services team who are always ready to take your calls, diagnose your issue and allocate the problem to a remote or onsite engineer immediately. Whether you need to ask for assistance with remote programming requests, diverts, re-routing DDI numbers or just need some general technical advice, our customer service desk take responsibility for coordinating all updates, resolutions, remote diagnostics and onsite support. We’re proud that we fix over 90% of faults remotely and that our SLA’s are amongst the most competitive in the industry.

If there is something more serious that requires an on-site visit to your premises, our fully accredited engineers are strategically positioned all over the UK so that we can dispatch an engineer to be with you in no time.

Our phone system and connectivity maintenance package includes:

  • 24/7 support
  • Remote and on-site engineer visits
  • Dealing with incident logging and reporting
  • Processing requests for moves and changes
  • Strict SLA’s and performance guarantees
  • Flexible response and fix times
  • Multi-vendor support (both legacy and current equipment)
  • Software support (updates) service

Having reached platinum partner status with various suppliers, we are able to provide high quality service and advanced technical support for all our products. For more information on maintenance and to talk to a member of our friendly team, call 01952 221 327 today or email enquiries@networktelecom.co.uk.

Accreditations

Awards
Contact Details

Network Telecom (UK) Ltd
Communications House
Hadley Park
Telford
TF1 6QJ

Call us:
0800 097 6543

Email:
enquiries@networktelecom.co.uk

Complaints Procedure

Join our mailing list