Should your business move to VoIP?
Voice over Internet Protocol, more commonly referred to as VoIP, is the latest technology that allows phone calls to be made over an internet connection. Although it has been around for a number of years it has recently begun to gain popularity as the phone system of choice, not only for large organisations, but, for an increasing number of SMEs.
One of the main reasons that it has recently garnered more popularity is due to BT announcing, back in 2017, that they are planning to phase out ISDN, the main technology used for traditional phone systems, thus making VoIP the future of British telephone systems. So, the question of whether your business should move to VoIP is answered with a resounding “yes!” by our telecoms experts.
VoIP keeps your business talking
Keeping up communication both internally and externally is important for all businesses as losing communication lines to your customers, even for a few hours, can cause considerable damage both in terms of your sales and your reputation. One of the main reasons we recommend moving your business to VoIP is because it means that your business can keep talking in almost all scenarios.
Unlike ISDN, VoIP isn’t heavily hardware dependent which means that any physical disasters such as an office flood won’t affect your communications.
VoIP is cheaper
VoIP is arguably much more cost effective than traditional phone systems, not to mention more efficient. This is mainly because VoIP doesn’t rely on lots of hardware, meaning low hardware costs.
In addition, there are reduced call costs with voice over IP telephone systems as they’re made over an existing internet line as opposed to a traditional landline. It is suggested that national calls are, on average, 40% cheaper and international calls are up to 90% cheaper with VoIP.
The reliability, stability and cost saving benefits of VoIP are two major factors in businesses choosing to move to VoIP. But the benefits don’t stop there. There are a variety of further features including the following;
- Allows team members to access calls on the go, giving you greater control over call management
- Scalability – you can upgrade and downgrade to suit your needs as and when they change
- Boosted productivity
- Easy to use, with only basic training required
- Suitable for the increasing amount of remote workers
- Due to there being so little hardware, these systems have increased portability and are easy to move to new premises.
- A variety of exciting features come with these telephone systems as standard such as mobile convergence and call recording.