What is hosted telephony and is it right for your business?

What is hosted telephony and is it right for your business?

Hosted telephony is one of the newest advancements in telecommunications technology.

What is Hosted Telephony?

Simply put, hosted telephony is a telephone system that resides in the cloud as opposed to physically in your office and has a provider that hosts and manages your phone system in a private data centre. Hosted telephony is also known as “hosted VoIP” or “cloud telephony”.

A hosted system can be connected to any internet access point which gives you high quality telephone access regardless of your location. Users access the system through a standard IP handset with calls made and received over a broadband connection which can then be routed to mobile devices.

With a hosted telephony solution, the provider handles the technology for you which means the setup and maintenance is part of the package. In addition, the lines are connected to an off-site data centre that is backed up elsewhere. If your Wi-Fi connection goes down, you will automatically get connected to another line to ensure seamless videos and calls.

Hosted telephony offers a seamless experience that removes the need for telephone system hardware, dedicated telephone lines and specialised engineers. Simultaneously, you’re staying ahead of the game with hosted telephony as it ensures you’re always upgraded to the latest technology meaning you stay competitive and at the forefront of business communication developments.

Benefits of hosted telephony

Hosted telephony offers businesses of all sizes a variety of benefits including the following;

  • All data is saved on the cloud and is therefore always available and not effected by hardware failures. This reduces the risks of downtime.  
  • A versatile and flexible telephony solution that can be changed extremely easily
  • Reduces running costs which in turn allows you to maximise your profitability
  • Improves customer service through the reliability of your phone line
  • Improves employee efficiency as it allows employees to work from anywhere which improves productivity
  • Choice of any number regardless of location
  • Releases you from the limits of outdated on-premise phone system.

Who is hosted telephony right for?

Put simply, hosted telephony is right for businesses of all sizes within all industries, after all, all businesses want a reliable and cost-effective business phone solution.

Regardless of whether you are an SME that is looking to expand their telephone solution or a larger organisation wanting to stay one step ahead, hosted telephony can improve your business communications.

Hosted telephony suits businesses with flexible hours and flexible working locations as it offers all the features of an on-premises system but with lower costs and maintenance.

If you would like to learn more about our hosted telephony solution, NT Cloud, our knowledgeable team are on hand to help. You can contact them on either enquiries@networktelecom.co.uk or 01952 221 327.