What to do if you have a line fault
We understand the impact that any downtime or communication issues can have on your business. Whether it’s missed sales opportunities or a halt in operations, any line faults or problems with your business telephone system can have serious consequences. That’s why we provide every one of our customers with industry leading SLAs and our guarantee that any issues you experience will be resolved as quickly and efficiently as possible. So, if a problem does occur, what do you do?
Call us – 0800 097 6543, option 1
If you have access to a landline or a mobile then the best way to report an issue is to call us straight away on 0800 097 6543 and select option 1. This will take you straight through to our expert team of in-house engineers who will be able to look into your issue and help you to resolve the fault. Many problems will be resolved there and then on your call.
We pride ourselves on providing 24/7 maintenance support with every telecoms system that we install. Need support out of normal office hours? That’s not a problem. Our engineering team are some of the best trained in the industry, have completed rigorous training and are always on hand to keep your business communicating.
Don’t have access to a phone? From the hours of 9am-5:30pm our support agents are online on our LiveChat service and ready to help. Just head to our website, open a chat window and give them the details of your fault. They can then advise you on the next course of action and ensure an engineer is assigned to your ticket.
Prefer to email? If you would like to report your line fault or connectivity issue via email then please send your message to email@example.com and a ticket will be raised with the appropriate department and engineer.
With a wealth of experience and a continuous training programme, our engineers are all equipped to diagnose and resolve any issues that you may have. We hope that you won’t have to contact us with a problem, but rest assured that, should a fault occur, we are always here to help.