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Contacting Network Telecom

We understand how crucial it is to keep your business operations running smoothly. Whether you have an issue relating to communication downtime and connectivity problems, or want to speak to a member of our team about a quote and our services, it’s important to know who to call when you have a problem or a question. It doesn’t matter whether you’re a new customer or existing customer, there will always be someone on hand who will be happy to help.

If you’re an existing Network Telecom customer

Call us – 0800 097 6543, option 1

If you have access to a landline or a mobile and need to report an urgent fault, then call us straight away on 0800 097 6543 and select option 1. This will connect you directly to our expert team of in-house engineers who will be able to investigate the problem and help you to resolve the issue. Many faults will be resolved right there and then on your call.

At Network Telecom we offer 24/7 maintenance support with every office telephone system and telecoms service that we install. Unlike many business telecoms providers, if you need support out of normal office hours then you can rest assured that we are there to help. Our engineering team are some of the most highly trained in the industry, have completed thorough training and are always on hand to keep your business talking.

Talk to your Account Manager

If you would like to discuss your account, have any queries or would like to speak about upgrading/ altering your business telecoms system, your dedicated account manager will be more than happy to help. Simply email them, call or ask to arrange a visit and they will be able to assist.


Can’t access a phone? From the hours of 9am-5:30pm our support agents are online and ready to chat to you via our LiveChat service. Just head to our website, open a chat window and report your issue. They can then advise you on the next course of action and ensure an engineer is assigned to your ticket to resolve the fault.

Email us

Prefer to email? If you would like to report your line fault or connectivity issue via email then please send your message to and a ticket will be raised with the appropriate department and engineer.

If you’re a new/ prospective Network Telecom customer

Call us – 0800 097 6543, option 2

If you haven’t yet joined Network Telecom and would like to discuss any of our services or receive a quote, call us on 0800 097 6543, select option 2 and one of our friendly team will be on hand to talk through your business requirements with you.

Email us

Rather email? Send your query to and a member of our team will respond as soon as possible.

We hope that you won’t have to contact us with a problem, but we’re always here to help if an issue does occur – or, of course, if you’d just like some telecoms advice and to talk through your business’ option.


Contact Details

Network Telecom (UK) Ltd
Communications House
Hadley Park

Call us:
0800 097 6543


Complaints Procedure

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