Manage, analyse and control your communications with our call management software.
By utilising the call management software NT Re-Call, built into your chosen business telephone system, you’ll be able to manage your team far more effectively, whilst also ensuring missed calls don’t turn into missed sales opportunities.
Want to know which staff or departments are taking too long to answer their phones? Wonder how many people have called your business and hung up, only to then potentially call a competitor? Call Management gives you an extensive view of every internal and external call on your business phone system. With the option to view historical reports or real time activity, focus on specific departments or even individual employees, NT Re-Call will ensure you’re capturing every opportunity to connect with customers.
With a user-friendly dashboard that can be tailored to your specific business needs, NT Re-Call is backed up with powerful reporting tools and analytics that deliver real time call information, such as the ability to capture how many missed calls have been received, at what time and to whom. Additionally, NT Re-Call features a catalogue of predefined reports, including caller tolerance, hourly call distribution, extension activity, DDI analysis and unreturned missed calls information.
Features such as the unreturned missed calls report can make a significant difference to the profitability of your business by providing analysis of all missed calls and therefore the opportunity to return them, thus ensuring you never miss a potential customer and potential sale, ever again.
- Identify missed and unreturned calls
- Identify calls outside of normal hours
- Verify call costs
- Identify billing anomalies
- Combat telecommunications fraud
- Analyse resource allocation
- Design shift patterns vs. call volumes
- Analyse marketing campaigns
- Evaluate caller tollerance
- Reduce manpower costs
- Provide reports on performance