What is call management?
Choosing a phone system with call management and reporting gives you complete visibility of every call that takes place within your business. With our call management software, NT Re-Call, you’ll be able to manage your team far more effectively, while making sure that missed calls don’t turn into missed sales opportunities.
Why choose a business phone system with call management?
Manage your teams:
Call management is one of the most effective ways to manage your teams, whether they are office-based or working remotely. See who has been making the most calls, who needs to improve their talk time and which departments are talking too long to answer the phones.
Identify missed and unreturned calls:
Wonder how many people have called your business and hung up, only to then potentially call a competitor? Ever thought about how many calls you are missing out of hours and whether opening an hour earlier would impact your sales? With NT-Recall you have this data and more at your fingertips.
Capture every opportunity to connect:
With the option to view historical reports or real time activity, focus on specific departments or even individual employees, NT Re-Call will ensure you’re capturing every opportunity to connect with customers.
NT Re-Call features a catalogue of predefined reports, including caller tolerance, hourly call distribution, extension activity, DDI analysis and unreturned missed calls information. Get a greater insight into the workings of your business and identify immediate areas for improvement.
Want to learn more about how a phone system with call management could benefit your business? Fill in our short form below to speak to our expert team and receive a free, no obligation quote.
- Identify missed and unreturned calls
- Identify calls outside of normal hours
- Verify call costs
- Identify billing anomalies
- Combat telecommunications fraud
- Analyse resource allocation
- Design shift patterns vs. call volumes
- Analyse marketing campaigns
- Evaluate caller tollerance
- Reduce manpower costs
- Provide reports on performance