Hosted Call Management
Our call management software allows you to manage, analyse and control your communications, whilst ensuring that missed calls never materialise into missed sales opportunities.
Utilising the intelligence built-in to your hosted telephone system, your business can be assured that the addition of call management reporting will allow you to manage both your staff and your business far more effectively.
Which staff or departments are taking too long to answer the phone? How many people called your business yesterday and hung up or got a busy tone? Might they have then called your competitor? What is the cost of missing a potential order?
Call management gives you a complete cradle-to-grave view of every internal and external call on your phone system. You can view historical reports or real-time activity within your entire business, focusing on a specific department, team, or individual extension. This information enables you to identify trends in calling patterns and performance to ensure you are capturing every opportunity to connect.
Backed up with powerful reporting tools and analytics, our hosted voice solution delivers real time call information in an easy to understand dashboard that can be tailored to your needs. Spot how many missed calls you’re receiving, at what time and to whom.
It comes with a catalogue of predefined reports including caller tolerance, hourly call distribution, extension activity, DDI analysis and missed calls information.
- Identify missed calls
- Identify calls outside of normal hours
- Verify call costs
- Identify billing anomalies
- Combat telecommunications fraud
- Analyse resource allocation
- Design shift patterns vs. call volumes
- Analyse marketing campaigns
- Evaluate caller tollerance
- Reduce manpower costs
- Provide reports on performance