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Level Care

At Network Telecom, we’re committed to making sure that all of our customers get the best business telecoms support around. We understand that if something goes wrong with your phone lines or internet service, you want it resolved as quickly as possible.

The more time you spend waiting for a fault to be fixed, the less time you can spend getting on with business – and we never want that to happen to our customers.

Keeping your telephone lines and internet services in full working order is therefore imperative to us. That’s why we offer additional BT Level Care packages to help give you the peace of mind that, if you do experience any issues, we’ll be on the case in no time at all. Your SLA fix time can be as little as 6 hours depending on the level chosen.

Our simple Level Care structure has 4 distinctive tiers, making it easy for you to see the difference and select the level that best suits your business.

Providing complete peace of mind, you can be safe in the knowledge that, if BT don't fix the fault in the agreed time, you don't pay for the expedite charge.

We offer all of our customers flexible appointment times such as early morning, late morning, early afternoon and early evenings on Monday to Friday along with AM and PM appointment slots on weekends.

Level Care 1

Clear by 23:59 next day, Monday to Friday, excluding public and bank holidays. For example, report Friday, clear Monday.

Level Care 2

Prioritised on the day, clear by 23:59 next day, Monday to Saturday, excluding public and bank holidays. For example, report Friday, clear Saturday.

Level Care 3

Report before 13:00, clear by 23:59 same day. Report after 13:00 clear by 23:59 next day, seven days a week, including public and bank holidays.

Level Care 4

Clear within six hours, any time of day, any day of the year.

Key Features

  • Provides peace of mind
  • Industry leading SLAs
  • Fast response times
  • Various levels to suit your business
  • All call-out charges covered

Make an Enquiry Today

Request a Call Back

Whether you would like to book an appointment with a member of our friendly team, get a cost saving analysis of your current bills, or simply ask us for business telecoms advice, we would love to hear from you.

Request a callback

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Contact Details

Network Telecom (UK) Ltd
Communications House
Hadley Park
Telford
TF1 6QJ

Call us:
0800 097 6543

Email:
enquiries@networktelecom.co.uk

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