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Level Care

Offering you fast and effective telecoms support

At Network Telecom, we make sure all of our customers receive excellent business telecoms support. We understand that if something goes wrong with your phone system or internet service, you need it to be fixed as soon as possible, in order to ensure the continued productivity and profitability of your business.

Therefore, maintaining the performance of your business phone lines and internet services is of the upmost importance to us. That’s why we offer additional BT Level Care packages to ensure that, should an issue arise, we’ll be working on it in no time at all, with an SLA fix time as little as 6 hours depending on the level of care selected.

We offer flexible appointment times for all of our customers, including availability during early evening from Monday – Friday, as well as morning and afternoon appointments available at the weekend. If BT aren’t able to fix the fault in the agreed time, you don’t pay for the expedite charge.

With 4 distinctive tiers available, we have a Level Care option available to suit your business:

  • Level Care 1 – The issue will be resolved by 23:59pm the next day, Monday to Friday, excluding public and bank holidays. For example, if the fault is reported on a Friday, it will be cleared by the following Monday.
  • Level Care 2 – The issue will be prioritised on the day and cleared by 23:59pm the next day, Monday to Saturday, excluding public and bank holidays. For example, if the fault is reported on a Friday, it will be cleared on the Saturday.
  • Level Care 3 – If reported before 13:00pm, the issue will be cleared by 23:59pm the same day. If reported after 13:00pm, the issue will be cleared by 23:59pm the next day, seven days a week, including public and bank holidays.
  • Level Care 4 – All issues cleared within six hours, any time of day and any day of the year.

Key Features

  • Provides peace of mind
  • Industry leading SLAs
  • Fast response times
  • Various levels to suit your business
  • All call-out charges covered
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Whether you would like to book an appointment with a member of our friendly team, get a cost saving analysis of your current bills, or simply ask us for business telecoms advice, we would love to hear from you.

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Contact Details

Network Telecom (UK) Ltd
Communications House
Hadley Park
Telford
TF1 6QJ

Call us:
0800 097 6543

Email:
enquiries@networktelecom.co.uk

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