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  • We're dedicated to supporting your business, every step of the way.

    We're dedicated to supporting your business, every step of the way.

    Here's how we can support you as you grow.

Home » Support

Support

Our job continues long after your systems have been installed.

At Network Telecom, we understand the importance of having communication solutions that provide a consistent, high quality performance for your business. Our team of experts will perform comprehensive after-care and work with you, should you need any additional support with your telecoms services.

The convenient location of our headquarters in the heart of central England enables us to provide rapid access to our customers at all times. Furthermore, should you need to contact us over the phone, you’ll always be greeted by a member of our friendly, UK based team of experts, who are dedicated to providing you with the highest level of customer care and support.

Dedicated Account Management

Throughout your journey with us, a dedicated Account Manager will be in regular contact with you to offer advice and guidance and to answer any questions or queries you may have, regarding your system. Our team of Account Managers are equipped with years of combined experience in the telecoms industry and passionately committed to providing you with the very best customer service.

24/7 Customer Service

We understand the serious impact that communication or system issues can have on your business and that’s why we have a proactive, dedicated team of customer service representatives on hand to provide our customers with support when they need it. With guaranteed, industry leading SLAs designed to resolve issues as quickly as possible, our customers can be reassured that they’ll never be left in the dark.

Phone System Training

With our team of expert training facilitators, a fully functional demo suite and video conferencing capabilities, we provide remote and onsite training for a range of phone systems, including our pioneering video phone NT Multimedia and Panasonic handsets. Each training session is tailored to the individual needs of the customer and will ensure you’re completely confident and comfortable with your new system.

UK Wide Installation

With the emphasis on ensuring your new phone system is installed correctly and efficiently, our in-house Engineers work hard to get your services up and running as soon as possible and usually within one day. As well as installation, the Engineer will also consult with you to decide where the system will be best situated and will run a full test of all equipment before leaving the premises. 

IT Team and Maintenance

If your business requires phone maintenance outside of normal office hours, that’s no problem. Our IT experts host a team of highly trained in-house Engineers, each equipped with a range of technical skills to remotely diagnose and solve any issues you may have.

Cabling

As well as phone systems, our team of in-house Engineers also install network cabling infrastructures to carry both voice and data information. Working in a diverse range of environments, our Engineers are able to successfully undertake a wide variety of cabling installations, from small moves to complex solutions. Working closely with our customers, we ensure the right cabling solutions for them, depending on their specific requirements.

Request a Call Back

Whether you would like to book an appointment with a member of our friendly team, get a cost saving analysis of your current bills, or simply ask us for business telecoms advice, we would love to hear from you.

Accreditations

Contact Details

Network Telecom (UK) Ltd
Communications House
Hadley Park
Telford
TF1 6QJ

Call us:
0800 097 6543

Email:
enquiries@networktelecom.co.uk

Complaints Procedure

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