Choosing a business telecoms provider isn’t just a case of securing a wide range of services at the lowest prices.
You need to be sure that your chosen communications package is supported and encompasses all important after-sale services and care. Our passionate after-care support and attention to detail has made us one of the fastest growing and most respected business telecoms providers in the UK.
We understand how important it is that everything 'just works', that switching suppliers is easy and that any problems are resolved fast. The convenient location of our headquarters in the heart of central England enables us to provide rapid access to our entire customer base across the UK. What’s more, you won’t get lost in the system or ever have to speak to a robot, just our friendly, straight talking UK-based experts.
We believe that our job continues long after our clients’ systems have been installed.
When becoming a Network Telecom client, you will be appointed a dedicated Account Manager who will be in regular contact to offer advice and guidance form the get-go. You’ll have direct access to your Account Manager and they'll assist you should you have any questions or queries. Our unique approach is born out of a determination to provide the highest levels of customer service in the industry. It's what makes us unique and it's what our business has been built on.
Our centrally located headquarters is home to our proactive Customer Service team. Our team are passionately committed to helping customers and providing the very best client experience at all times. We understand the serious impact that any communication issues or downtime can have on your business. This is why we provide our customers with guaranteed industry leading SLAs that are designed to resolve issues as quickly as possible. Furthermore, we promise to keep our customers informed every step of the way. We’ll never leave you in the dark.
We provide maintenance and 24/7 support with every business phone system we install. If your business has requirements for phone maintenance outside of normal office hours, that's no problem. We know that seamless service is important to any company, which is why we’ve worked hard to ensure our in-house engineering team are amongst the best trained in the industry. All of our engineers have completed extensive training and have a huge amount of industry experience between them, meaning they fix problems quickly and effectively to keep your business communicating.
Without an operational phone system, most businesses will suffer from a lack of productivity and earnings. It has to be installed right, first-time. Our telephone system installations are usually completed within the same day. Included within this day is a consultation with you about the best place for the system to be installed and a full test of all the equipment by our in-house engineer. Finally, they will train you and your team to ensure you can get the most out of all your new features and benefits.
Our Network Operations Centre (NOC) hosts a team of in-house engineers, each equipped with a range of technical skills to remotely diagnose and solve any IT and connectivity issues or requests that you may have. Our engineers have a wealth of experience and are continuously trained to meet the demands of the rapidly changing IT services environment. We are always investing in this team so that we can continue to provide the best possible service for our customers. The team are trained to quickly and proactively identify and fix any broadband or IT issues before they impact your business.
We also understand the importance of a professional, tidy and technically excellent installation. Our highly trained team of in-house engineers can install your network cabling infrastructures to carry both voice and data information throughout your workplace. Working in a diverse range of environments, from small business premises, commercial office spaces, factories & mission critical server rooms, we're able to undertake a wide variety of cabling installations, from small moves and changes to complex solutions. We work alongside our clients to formulate the right cabling solutions for them, including design, installation and maintenance.