All of our maintenance services are accessible to you in a number of ways. We have a dedicated customer services team, meaning you can call to report any issues and speak to a highly trained member of our team straight away. They will then quickly diagnose and allocate the problem to a remote or onsite engineer depending on the problem. We're proud that we fix over 90% of issues remotely, meaning an engineer can start fixing the problem straight away. We're proud that our SLAs are amongst the most competitive in the industry.
If there is something more serious that requires an on-site visit to your premises, we have a network of our own engineers all over the UK. Being conveniently located in the heart of central England, we can dispatch an engineer to be with you straight away.
We’ve reached platinum partner status with various suppliers, enabling us to provide high quality service and advanced technical support for all of our products. Our customer service desk will take responsibility for coordinating all updates, resolutions, remote diagnostics and onsite support. Whether you need to ask for remote programming requests, name changes, diverts, re-routing DDI numbers, voicemail support or are just looking for some general technical advice, our team is always here to help.
Remote and on-site engineer visits
Dealing with incident logging and reporting
Processing requests for moves and changes
Strict SLAs and performance guarantees
Flexible response and fix times
Multi-vendor support (both legacy and current equipment)
Software support (updates) service